Return and Refund Policy


Cancellation and Refund Policy

You may cancel the contract at any time up to and including the 14th (fourteenth) calendar day after the day on which the Products are delivered to you by contacting our customer service department by email at or by phone at 0800 885 880.

If you cancel your contract before we ship the Products, we will immediately issue a full refund.

If you cancel your contract after the Products are shipped, we will offer a partial refund to you minus the shipping costs incurred.

To be eligible for a refund, the Products must be returned in their original packaging and in the same condition as when you received them, including all related manuals and parts. The return must be made in the same shipping container it came in or an equivalent package.

Upon satisfactory return, you will receive a refund from us within 14 calendar days of our receipt of the goods, excluding the paid cost of return postage. 

Exchange Policy

As customer, you have the right to exchange your item(s) for an equivalent product within 14 calendar days of receipt of the item(s), although the right of exchange shall not apply to sales and special-offer products.

In order for a return to be approved, the item(s) must be returned in their original condition and in their original packaging together with all related manuals and parts. The return must be made with the same wrapping as when it was received, or with equivalent wrapping. At an exchange of purchased item(s), the freight cost of the returned item will be borne by you, and the freight cost of sending the exchanged item to you will be borne by us.


Return Policy for Damaged, Defective, or Incorrect Products

If the Products delivered to you are defective, not what you ordered, or damaged on delivery, please notify us in writing immediately. We will investigate the issue and work with you to resolve it as quickly as possible.

For a period of 2 weeks after delivery, we will replace or refund you for the price paid for any Products and your packaging and postage costs if they are found to be incorrect or damaged on delivery. Please note that we may require evidence of the damage or issue, such as photographs or a description of the problem, before we can process your refund or send a new test again.